Refund policy

If you receive a damaged or defective item, please contact us through our customer service email support@driplabmerch.com.

POLICY
You may request a return within 14 days of receiving your order. 
To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can initiate a return through your customer account, or you can contact us at support@driplabmerch.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always email us with any questions.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned like custom products and some pre-orders (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to reach out immediately with an exchange request. We cannot guarantee remaining product sizes - contact us and we will let you know if we have the desired size/product for your exchange. 

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@driplabmerch.com.